Acronis Managed Detection and Response (MDR) powered by Novacoast

Frequently Asked Questions

• How do MDR security solutions enhance threat detection and response capabilities for MSPs?

  Businesses of any size and the sensitive data they possess now face the risk of advanced threats, requiring more powerful security measures, such as EDR and XDR to detect and remediate. However, the majority of such tools require significant upfront investments and proactive security management to build services on top of.

  A managed detection and response service gives MSPs the ability to completely or partially outsource the monitoring of client environments, ensuring 24/7 threat detection and rapid remediation in case of need. An MDR solution not only ensures faster response times and around-the-clock monitoring, but also significantly reduces the heavy resource tax on your business required to provide advanced security services.

• Who needs managed detection and response solutions?

  Security MDR services are the norm nowadays — especially for small and mid-sized businesses that require an adequate level of protection, and MSP partners who do not have an internal SOC but need to protect their clients from the ever-increasing cyberthreats and risks they face.

  A security MDR service enables organizations to completely or partially outsource their threat detection and response, removing the need for high resource investments to benefit from advanced security.

• What is the benefit of having an MDR solution on top of an integrated platform that includes data protection and endpoint management?

  Consolidating your services under one pane of glass will unlock up to 60% better ROI for you — as you’ll be able to cut on resource-draining, day-to-day activities across multiple consoles such as training, ticket handling, billing and reporting.

  Moreover, Acronis MDR leverages the built-in data protection capabilities of the Acronis Cyber Protect Cloud platform that can be leveraged to outsource not only security breach remediation, but also restoration, based on initial agreement with the partner.

  Furthermore, through the same platform where you track the security alerts and reports coming from the MDR team, you will also be able to protect sensitive data from loss or leakage, manage endpoints and detect and mitigate system vulnerabilities.

• What happens when response actions fall outside the scope of the Acronis MDR solution tooling or agreement — e.g. incident response?

  Where response actions are outside the scope of the Acronis MDR tooling or agreement, the MDR team provides recommendations and guidance on areas to focus. This may include recommendations for additional services such as incident response and patch management.